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These items were for my husband for his birthday and he is completely satisfied with them. He would definitely purchase from this seller in the future.
I bought this product as a gift for my husbnd, and he loves it. Takes it everywhere with him.
A friend and a family member wanted to pay for my subscription. Before I called Sirius back to redeem them, I checked my checking account. That was what they did.On December 30th I went to redeem them. I was disconnected by the first two associates, the third was yawning into the phone, and finally the fourth try I got someone who could help. I finally spoke with a supervisor who agreed to refund the fees and subscription price. His credit card was double charged, and at the beginning of January when my plan renews, I was also charged. Luckily I document everyone I speak to.
The hardware and product they give you daily is phenomenal.That being said, dealing with the company itself, specifically over the phone, is an absolute nightmare. You will not want to return to regular radio again after a couple days of Sirius. Problem is they are only good towards Sirius hardware and cannot be used for subscriptions. Problem this time, I had just paid a bunch of bills out of my checking and it overdrafted my account. Both were told by Sirius operators that the easiest way was to purchase Egift Certificates, which are sent directly to the recipients email with a code to redeem them. He assured me it wouldn't be, and transferred me to customer care.At customer care, I spoke with an associate who assured me my account would be frozen, it would go into invoice billing, and I simply had to just wait for the Gift Cards to arrive in the mail. A family member called Sirius, provided a credit card, and paid for the year.
Harsh, but it is what it is.Three of my four years with Sirius, I have been lucky enough where I've had family/friends want to pay for my yearly subscription as a Birthday/Christmas present. Good luck if you have to deal with them. Obviously b/c of past issues. To top it all off, I still never got an apology from Sirius. This might actually be my last year with them because of this. I had a bad feeling but decided to go that route.
The first time a family member called Sirius, paid for the year with his credit card, and we thought it was set. I stated that my account was set to renew in a few days and this would be a problem. I'd say the average I.Q. They both contacted Sirius and asked if there were Gift Cards or Certificates that could be used towards the subscription. Sirius even refused initially to refund the overdraft fees from the bank. It is nothing but a hassle that probably will cost you days of problems. They admitted fault initially, but then began to change their stance and stated that I never had the Sirius account frozen. A week later the Gift Cards arrived.
is around 25. The associate told me I could use the Egift credits and buy Gift Cards from the Sirius shop and have them sent to me. So to put it simply, don't ask for your subscription to be paid for as a gift, and avoid dealing with Sirius directly. As far as the radio and the daily service, it is absolutely awesome. To rub extra salt in the wounds, it will take 7-10 days, my checking account is now frozen, and I have no way to use it right now. The utter incompetence of most of the customer service people is staggering. We both called Sirius and the issue was not resolved for more than a week.The second issue was a similar issue.
I called Sirius to take issue. I was furious and called Sirius once again. Not happy again, we had to haggle over the phone for a few days to get it rectified.This brings me to this year. I'm now in my 4th year with Sirius. Once again, a few days into January $150+ was withdrawn from my checking account (renewal price). Sure enough once again Sirius charged me already for the yearly renewal.
I have read some of the other comments and people complain about the set up that has your radio not directly connected to your radio, basically this is the cheap way out. It is like 70 dollars to install it at best buy.
It will be great. it is money well spent.
Do yourself a favor and go ahead and get it professionally installed. Plus, XM and and Sirius will officially have plans for more radio channels by the end of summer '08.
The true answer to if this is a great product or not is yes, it is. For the best result, you spend more money--bottom line.
You will hate regular radio.
Don't buy this model mine burned up after 3 months of use. I love sirius but this radio is notorious for burning up.buy a different model
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